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Shipping & Returns

Australia

Flat rate of $8.00 per order. Orders over $50 receive free shipping! 
Tracking available. Transit time: 2-5 business days

All orders are subject to a 1-2 business days processing time. Please ensure the shipping address you provide is correct. Alanna Renee is not responsible for lost packages due to incorrect shipping information.

 

International 

International shipping is available but due to the complexity of shipping zones and changing prices all international orders must be placed via email at this time. Please email your order and delivery address to info@alannarenee.com for a shipping quote.

 

Returns

Returns of any unopened and unused items are accepted as long as the the item was purchased within the last 30 days. Refunds will not be given on shipping. You will be responsible for the postage costs to return the item. Please email info@alannarenee.com with your order number to arrange a refund.

 

Damaged Products

I do my best to ensure all orders are packaged for safe delivery but accidental damage during transit can still happen. If your order arrives damaged I will be happy to refund or replace the damaged product/s when you contact me within 30 days of the purchase date. Please send a clear photo of the damaged product/s with the shipping packaging to info@alannarenee.com.


 

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