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Shipping & Returns

Australia

Flat rate of $7.50 per order. Orders over $50 receive free shipping! 
Tracking available. Transit time: 2-5 business days

All orders are subject to a 1-2 business days processing time. Please ensure the shipping address you provide is correct. Alanna Renee is not responsible for lost packages due to incorrect shipping information.

 

International 

International orders are shipped via DHL Express with full tracking online. The delivery address must be a street location, not a PO Box and signature on delivery is required. Please ensure the shipping address you provide is correct. Alanna Renee is not responsible for lost packages due to incorrect shipping information.

Shipping is priced by weight in increments of 500g. If you live in a remote area there may be an additional fee of $30. Please consult the list of remote area post codes here before placing your order. If a remote area fee is applicable to your order I will contact you to confirm and arrange payment of the fee prior to processing your order. If you do not wish to continue with your order I will cancel it and you will receive a full refund.

Shipping costs do not cover import custom duties and taxes. All duties and taxes will be charged to the receiver. I am unable to declare your order as a gift.

All orders are subject to a 1-2 business days processing time but please note International shipments are sent off once a week (either Friday or Saturday). Transit time is 3-5 business days after your order has shipped.

Weight guide:
500g: 1-6 nail polish bottles
1kg: 7-13 nail polish bottles
1.5kg: 14-21 nail polish bottles
2kg: 22-29 nail polish bottles
For larger orders or to add shipping insurance please contact me - info@alannarenee.com

If your country is not listed below then you fall into the Rest of the World category.


New Zealand
500g - $25
1kg - $32
1.5kg - $37
2kg - $42


China
500g - $32
1kg - $41
1.5kg - $49
2kg - $57


Canada, Mexico, United States Of America
500g - $25
1kg - $32
1.5kg - $38
2kg - $45


Fiji, Hong Kong, India, Indonesia, Japan, Korea (Republic of), Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam
500g - $33
1kg - $41
1.5kg - $49
2kg - $57


Bangladesh, Brunei, Cambodia, Myanmar, Nepal, Pakistan, Papua New Guinea, Sri Lanka
500g - $38
1kg - $45
1.5kg - $54
2kg - $64


American Samoa, Cook Islands, French Polynesia, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu
500g - $44
1kg - $55
1.5kg - $66
2kg - $77


Austria, Belgium, Denmark, France, Germany, Guernsey, Ireland, Italy, Jersey, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
500g - $34
1kg - $42
1.5kg - $50
2kg - $57


Andorra, Cyprus, Czech Republic, Finland, Gibraltar, Greece, Hungary, Malta, Poland, Saudi Arabia, South Africa, United Arab Emirates

500g - $40
1kg - $49
1.5kg - $59
2kg - $68


Rest of the world
500g - $61
1kg - $76
1.5kg - $90
2kg - $104

 

Returns

Returns of any unopened and unused items are accepted as long as the the item was purchased within the last 30 days. Refunds will not be given on shipping. You will be responsible for the postage costs to return the item. Please email info@alannarenee.com with your order number to arrange a refund.

 

Damaged Products

I do my best to ensure all orders are packaged for safe delivery but accidental damage during transit can still happen. If your order arrives damaged I will be happy to refund or replace the damaged product/s when you contact me within 30 days of the purchase date. Please send a clear photo of the damaged product/s with the shipping packaging to info@alannarenee.com.


 

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